Frequently asked questions

Fashion Choice gift cards are processed just like a credit card in store.

If the total of your purchases is more than the value loaded onto your Fashion Choice gift card, you will need to ask staff to split the payment and process your gift card first and then you will need to pay the balance of the transaction with another credit/debit card or cash.

If the total of your purchases is less than the value loaded onto your Fashion Choice gift card, the balance on your gift card will remain on your card ready for your next purchase.

If you are using your Fashion Choice gift card on www.fashionchoicecard.co.uk to purchase a retailer’s eGift, again it works just like a credit card where you will need to enter the card number, card expiry date and CVC2 number as printed on the back on the card.

You can then add eGifts to your basket and complete your order. You don’t need to spend your card balance all in one go.

Once your order is completed you will receive your eGift within 24 hours.

Fashion Choice gift cards can be spent at a number of participating high street stores such as H&M, River Island, New Look, Schuh, Primark and online at www.fashionchoicecard.co.uk to purchase Zalando eGifts. Please note that this list is subject to change at any time.

To find a list of participating stores please click here.

No, Fashion Choice gift cards can only be spent at the locations that are shown on the website. If you cannot find a location of one of the participating retailers on the website, then please contact us with the name and location of the store.

No, you cannot use your Fashion Choice gift card directly online at participating retailer websites.

You can only use your Fashion Choice gift card online at www.fashionchoice.co.uk to purchase any retailer eGifts that may be available.

Use of your Fashion Choice gift card in conjunction with any promotions or discounts is at the participating retailer's discretion.

No, you can use your Fashion Choice gift card multiple times, across multiple stores until the balance reaches £0 or the funds on your card expire (12 months after activation).

There are a number of reasons your gift card may be declined:

• There are insufficient funds on your card to cover the total amount of your transaction. Please check the balance on your card and if required, request staff to process a transaction for only the amount on the gift card and then process a second transaction for the balance for which you will need to pay via another form of tender eg cash or credit card.

• Your gift card expired. You will need to pay via another form of tender eg cash or credit card.

• Staff are not processing the Fashion Choice gift card correctly. Fashion Choice gift cards should be processed like a credit card.

• The store you visited may not be participating in the Fashion Choice gift card program. Please check here for a list of participating stores.

If your Fashion Choice gift card still does not work, please contact us with the store details and your card number for assistance.

You will need to have sufficient funds on your Fashion Choice gift card to cover the total purchase price. You cannot top up the transaction with another card.

Please also check that you have correctly entered the card number, card expiry date and CVC2 from the back of the card.

If you are still experiencing any problems, please contact us .

Fashion Choice Gift Cards are classified as e-money products and as such, are subject to online transaction limits introduced by the 5th Anti-Money Laundering Directive