Frequently asked questions

The full value stored on the gift card is available to spend for 12 months from the date of purchase. Please keep in mind that the date of purchase can be different from the date you have received the gift card. Therefore, you should always check your balance online. To check the validity of your gift card, please click here or call +44 (0) 344 693 9953.

You can check your balance online here or by calling +44 (0) 344 693 9953.

You can request a replacement card or a refund of unspent funds on your card at any time up to 6 years after the date of expiry by contacting Customer Service. We may charge a fee of £4.95 for the refund or replacement card. When we process your refund request, we may require you to provide us with information and/or documents in order to verify your personal details in accordance with legal requirements. Please click here for terms and conditions.

Fashion Choice gift cards are activated at the point of sale. If your gift card has not been activated, this often means that the transaction was not processed properly at the time the card was bought.

If your card was bought in store, we advise you or the purchaser to return to the store with the gift card and the receipt so that the store can re-process the transaction to activate the gift card.

If your card was bought online, please contact our Customer Service team with your email, gift card number and order ID so that we can look into this for you.