Frequently asked questions

Fashion Choice gift cards are activated at the point of sale. If your gift card has not been activated, this often means that the transaction was not processed properly at the time of the card was bought.

• If your card was bought in store, we advise you or the purchaser to return to the store with the gift card and the receipt so that the store can re-process the transaction to activate the gift card.

• If your card was bought online, please contact our Customer Service team with your email, gift card number and order ID so that we can look into this for you.

If you are using your Fashion Choice gift card on www.fashionchoicecard.co.uk to purchase a retailer’s eGift again it works just like a credit card where you will need to enter the card number, card expiry date and CVC2 number as printed on the back on the card.

You can then add e-gifts to your basket and complete your order. You don’t need to spend your card balance all in one go.

Once your order is completed you will receive your e-gift within 24 hours.

There are a number of reasons your gift card may be declined:

• There are insufficient funds on your card to cover the total amount of your transaction. Please check the balance on your card and if required, request staff to process a transaction for only the amount on the gift card and then process a second transaction for the balance for which you will need to pay via another form of tender eg cash or credit card.

• Your gift card expired. You will need to pay via another form of tender eg cash or credit card.

• Staff are not processing the Fashion Choice gift card correctly. Fashion Choice gift cards should be processed like a credit card.

• The store you visited may not be participating in the Fashion Choice gift card program. Please check here for a list of participating stores.

If your Fashion Choice gift card still does not work, please contact us with the store details and your card number for assistance.

You will need to have sufficient funds on your Fashion Choice gift card to cover the total purchase price. You cannot top up the transaction with another card.

Please also check that you have correctly entered the card number, card expiry date and CVC2 from the back of the card.

If you are still experiencing any problems, please contact us.